Privacy Policy
Last Updated: 10 June, 2026
Welcome to Zivah Fertility & Women's Wellness Centre. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, submit forms, book appointments, or interact with our services.
By using our website, you agree to the terms outlined in this Privacy Policy.
Who We Are
Zivah Fertility & Women's Wellness Centre is a specialisedialized healthcare centre dedicated to fertility care, IVF services, women's wellness, reproductive medicine, fetal medicine, diagnostics, and related healthcare services.
Contact Information
Address: 2nd Floor, The Crest, Ward 2, Pradhan Nagar, Siliguri, West Bengal 734003
Phone: +91 92391 22520
Email: care@zivahclinic.com
Information We Collect
We may collect information that you voluntarily provide as well as information automatically collected when you use our website.
Personal Information
When you fill out forms, request appointments, or contact us, we may collect:
- Full Name
- Phone Number
- Email Address
- Age
- Gender
- City or Location
- Appointment Preferences
- Health-related information voluntarily submitted
- Any other information you choose to provide
Technical Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on Website
- Referral Source
- Website Usage Statistics
How We Use Your Information
We use your information to:
- Schedule and manage appointments
- Respond to enquiries and requests
- Provide healthcare-related information
- Improve patient support services
- Send appointment reminders and confirmations
- Contact you regarding treatment-related queries
- Improve website functionality and user experience
- Maintain administrative and medical records where applicable
- Comply with legal and regulatory requirements
Medical Information and Confidentiality
We understand the sensitive nature of fertility and women's healthcare information.
Any medical information voluntarily shared through our website is handled with appropriate confidentiality and is accessible only to authorised healthcare professionals and staff members involved in patient care and administration.
Please note that while we take reasonable precautions to protect information submitted online, internet-based communications may not always be completely secure.
We recommend avoiding the transmission of highly sensitive medical records through unsecured channels unless specifically requested by our healthcare team.
Appointment Forms and Online Enquiries
Information submitted through:
- Appointment Booking Forms
- Contact Forms
- Callback Requests
- Consultation Requests
- Health Assessment Forms
may be used solely for responding to your enquiry, scheduling appointments, providing healthcare services, and improving patient communication.
We do not use patient information for unrelated marketing purposes without consent.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience and website performance.
Cookies may help us:
- Remember user preferences
- Analyse website traffic
- Understand visitor behavior
- Improve website functionality
- Enhance overall user experience
Users may disable cookies through browser settings. However, certain website features may not function properly if cookies are disabled.
How We Share Information
We do not sell, rent, trade, or distribute personal information to third parties for commercial purposes.
Information may only be shared:
With Authorised Healthcare Professionals
To facilitate consultations, treatment planning, diagnostics, and patient care.
With Service Providers
Trusted vendors who assist in website management, appointment systems, communication services, or technical support.
For Legal Compliance
When required by:
- Applicable laws
- Government authorities
- Court orders
- Regulatory bodies
To Protect Rights and Safety
When necessary to protect:
- Patient safety
- Public safety
- Legal rights of the clinic
- Security of our systems and services
Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your information from:
- Unauthorized access
- Misuse
- Loss
- Alteration
- Disclosure
Despite our efforts, no online platform or electronic transmission can guarantee complete security. Users should exercise caution when sharing information online.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes described in this Privacy Policy
- Provide healthcare services
- Maintain medical and administrative records
- Comply with legal, regulatory, and professional obligations
When information is no longer required, reasonable steps may be taken to securely delete or anonymize it.
Third-Party Websites
Our website may contain links to external websites, social media platforms, healthcare resources, or third-party services.
These websites operate independently and have their own privacy practices.
Zivah Fertility & Women's Wellness Centre is not responsible for the privacy policies, content, or security practices of external websites.
Users are encouraged to review the privacy policies of any third-party websites they visit.
Social Media Platforms
We may maintain official profiles on social media platforms.
When you interact with our social media pages, the collection and use of your information may also be governed by the privacy policies of the respective platform.
Users should avoid sharing confidential medical information through public social media channels.
Your Privacy Rights
Subject to applicable laws, you may request to:
- Access personal information we hold about you
- Correct inaccurate information
- Update contact details
- Request deletion of personal information where legally permissible
- Withdraw consent for certain communications
- Seek clarification regarding the handling of your information
Requests may be submitted through our contact details provided below.
Children's Privacy
Our website is not intended for independent use by children under the age of 18.
We do not knowingly collect personal information from minors without appropriate parental or guardian involvement where required by law.
If information relating to a minor is inadvertently collected, reasonable steps may be taken to remove it when appropriate.
Marketing Communications
From time to time, we may send healthcare-related updates, wellness information, educational content, or clinic announcements.
You may choose to opt out of non-essential communications at any time by contacting us.
Appointment confirmations, treatment-related communications, and important service notifications may still be sent where necessary.
Changes to This Privacy Policy
Zivah Fertility & Women's Wellness Centre reserves the right to modify, update, or revise this Privacy Policy at any time.
Changes will become effective immediately upon publication on this page unless otherwise stated.
Users are encouraged to review this Privacy Policy periodically to stay informed about how information is protected.
Consent
By accessing our website, submitting forms, booking appointments, or using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Zivah Fertility & Women's Wellness Centre
2nd Floor, The Crest, Ward 2, Pradhan Nagar, Siliguri, West Bengal 734003
+91 92391 22520
care@zivahclinic.com
www.zivahclinic.com